Communication Applications

CIBER utilizes its mobile application development expertise in developing wireless solutions to provide efficient and cost effective solutions. CIBER has extensive expertise in application development using mobile Java platform, Palm OS, Win CE and Symbian OS. CIBER expertise in P2T, mobile and wireless application areas includes:

Push-To-Talk client, PoC client

• Handset Client Software Implementation
• Implementation of Client - PoC Phase 1 Standards
• Implementation of IMS Standards
• Implementation of Open Mobile Alliance PoC Standards
• PTT Server – Subscriber Provisioning software

SMS based GPRS and J2ME applications

• J2ME based client side implementation
• .NET based server side implementation
• J2EE based Web Interface development
• Multi-Modal – Web, SMS, email
• Extensive report generation for various transactions

Media Streaming

• Linux Environment
• Development of Real Time Media Streaming Module
• Engine built to provide Full Duplex VoIP media components
• RTP Session Initiation and Management
• Packet Loss Detection and Correction
• Jitter Management
• RTCP Management
• Supporting different codec such as G711, AMR, etc.
• Flexible design to support both Audio and Video

Contact Centers

• NextGen Contact Center Product Development
• Windows 2003 Server based application
• Development of call routing engine
• Development of database admin application
• Development of Media Adapters
• Development of multiple communication channel support - Web Chat, SMS, e-mail, Fax, VoIP, PSTN
• Product QA and conformance testing
• Customization of IVR/CTI applications for Aspect, Genesis, and other solution providers
• Optimization of IVR workflows based on changing business requirements
• Integration services for customer CRM and CTI systems
• Testing and validation services for CTI and IVR solutions
  

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